Mobility / Automotive / On-Demand Services
Drivemo.
An on-demand car servicing platform that simplifies vehicle maintenance with driver pickup, real-time tracking, and gamified engagement.
What stood
in the way
Car servicing was time-consuming and inconvenient. Users lacked transparency in vehicle handling and couldn't track service progress in real-time.
Inefficient coordination between users, drivers, and service centers led to poor experiences and low driver engagement.
How we
solved it
Designed a seamless booking flow with pickup and drop-off scheduling for hassle-free servicing.
Built real-time tracking from pickup through servicing to delivery with OTP verification.
Created a structured driver task flow with gamified daily tasks and performance incentives.
Implemented standardized vehicle inspection protocols for quality assurance.
Understanding
Identified key problems in existing car servicing workflows.
Research
Studied user behavior, expectations, and business requirements.
Design
Created wireframes, task journeys, and a consistent visual system.
Validation
Defined success metrics and iterated based on usability testing.
What we delivered
Seamless Booking Flow
Intuitive car servicing booking with minimal steps and clear progress.
Pickup & Drop Service
Schedule drivers for car pickup and drop-off directly from the app.
Live Service Tracking
Real-time tracking of car status from pickup through delivery.
OTP Verification
Secure OTP-based verification ensuring safe vehicle handover.
Driver Dashboard
Comprehensive task management dashboard for daily workflow.
Gamified Engagement
Daily tasks, incentives, and rewards to boost driver performance.
70%
Faster Turnaround
3x
Driver Efficiency
85%
User Satisfaction
50%
Less Friction